Stacey Stevens found a back channel in order to get info from Spyder. At this point the jackets are “stuck” in Asia and will not be available for a few more weeks. I have followed up with an email to our rep that was terse with three points; it is useless for kids jackets to be delivered near the end of the season; that they have not met their commitment, and their lack of communication and response is unacceptable. I will follow up with a response to someone more senior at Spyder.